The Ultimate Customer Experience

The Ultimate Customer Experience: Take Your Service to the Extreme

Service is an “inside-out” job. The rest of the outside world will judge your company or organization on the service they receive. With this presentation Dondi helps your workforce develop and maintain an attitude of service excellence. Energize your service team with fresh ideas and ways to:

Make a powerful, positive service impression
Empower themselves even in the most difficult situations
Develop resiliency—the ability to “bounce” back from difficult scenarios
Develop professional communication skills
Identify ways to differentiate your organization
Handle resistance, recognize customer needs, and recommend appropriate solutions
Discover new and creative ways to “add value” to service
Maximize the opportunity within every customer contact
Approach problems and obstacles in a solutions-oriented way
Think creatively and be proactive with customers (internal and external)
Increase personal ownership, job satisfaction, and pride

The Ultimate Customer Experience | Dondi Scumaci

The Ultimate Customer Experience: Take Your Service to the Extreme

Make a powerful, positive service impression
Empower themselves even in the most difficult situations
Develop resiliency—the ability to “bounce” back from difficult scenarios
Develop professional communication skills
Identify ways to differentiate your organization
Handle resistance, recognize customer needs, and recommend appropriate solutions
Discover new and creative ways to “add value” to service
Maximize the opportunity within every customer contact
Approach problems and obstacles in a solutions-oriented way
Think creatively and be proactive with customers (internal and external)
Increase personal ownership, job satisfaction, and pride